So today the freezing got so bad, I took it back to the store where it was bought and exchanged it for a new unit. They switched over the hard drive so at least I can keep the work I’ve done so far. After getting it home, I also rearranged the cabinet to see if I could get better airflow just in case heat is still an issue. I had success! We were finally able to play Gears of War that we had rented. However, later on after a 53 police car chase, Need for Speed froze up after I got busted. So I’ll go with it for a while to see what happens. Hopefully this was just a fluke and it’s all better.